Our many years of experience in delivering production efficiency have taught us the fundamental importance of gaining a detailed understanding of our customers’ needs. That is why from the initial enquiry through to the delivery of the final solution, we continuously work with our clients to establish the facts.
Due to the various needs of a multi-tier organisation we seek to involve the key stakeholders from the offset, including senior management, in understanding the key elements that the solution will need to deliver for every department the system will touch.
During our engagement, Gemba not only develops a detailed understanding of your company’s requirements, we will also assist in the change management process that naturally follows this type of project. This allows us to maintain the velocity of the project while keeping the various people involved and informed on the solution’s progress.
With cost justification being a critical element of the project, we understand the importance of providing accurate data and information to support the process. That is why we commit as much resource and effort to this as we do to the final solution.
Upon completion of the project we offer a support service that not only helps our clients maintain the solution; it also allows them to grow the solution to meet future requirements. This support service combines focused consultancy and advisory services coupled with more conventional technical support services.