To allow Gemba Solutions support staff to remotely connect to your site, please download and run one of the two following files.  Please note that in doing so, you give your permission for Gemba staff to view and make changes to your system.  If you wish to withdraw your permission at any point, you may do so by closing the file.

 

 

 

 

Steps to install the Server Remote Support Host application

 

STEP 1.  Click on download link and click Run

 

 

STEP 2. Gemba Solutions uses Teamviewer as their remote support provider. Click Run to proceed

 

STEP 3. Step through the installation wizard

 

 

STEP 4.  Select 'Company / commercial use' options

 

 

STEP 5. Read and accept the licence agreement

 

 

STEP 6. Enter a secure Security password to be used by Gemba Solutions to create a remote connect and Gain Remote Access to the Server. NOTE this password is only required for the remote connection. Windows login credentials will still be required to gain access to the server.

 

 

STEP 7. Click next to start the installation

 

 

STEP 8. Upon completion on the installation the remote support host will connect and establish a session with the Teamviewer servers. once connected a unique ID will be created. 

 

 

STEP  9. Please forward the ID number (generated above) and the password, entered in STEP 6, to your Gemba Solutions Support representative.