Manufacturing Efficiency Solutions

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Support

Gemba Solutions ethos in business has been and will continue to be to deliver on-going quality products and services to all of our clients, large or small, without exception.

In our continual goal to support existing and attract new clients Gemba Solutions has considerably enhanced its after-sales maintenance and support   services with the incorporation of the following outline services

Support options include:

24 * 7 * 365

Gemba Solutions are also able to offer 24 hour/7 days a week support to all their clients. This program offers a complete service including, Telephone Support, remote VPN support, Inbuilt call off engineering hours. Next day and 4/8 hour call out options. Software Maintenance service, Preventative maintenance visits, System inventory Identification. This service can be tailored to your needs.

Office Hours Support Plans

The office hour support plans offer the client access to trained engineering staff, conversant with their system and aware of their support requirement, during the normal working week. Office hours support options include:

• Basic Telephone Support Services

• Basic Telephone Support with Remote Modem Support

• Next Working Day Site Attendance

System Inventory Identification

This initial option is designed to determine and record the precise build detail and operational status of the system to be maintained and/or supported prior to the commencement of an agreement.

Preventative Maintenance Visits

Pre-arranged attendance at the clients site in order to carry out preventative maintenance on equipment detailed in the system inventory. Tailored to suit the characteristics of the system being maintained, each visit will typically include the physical cleaning of equipment (filters, etc.), maintenance and backup of all key data and a health check of the general condition, performance and supportability of all key system components. The number of visits offered within the year will vary depending on the size, criticality and environment of the system(s) being maintained but will typically be between one and four visits per year

Software Maintenance Service

Gemba's software upgrade service is designed to ensure that changes or updates which relate to installed products are regularly monitored, appraised and, where relevant, offered for implementation on the clients system. Where a requirement for upgrade has been determined that upgrade can be offered in the form of software delivered to the client for self-implementation or the attendance on site of an Gemba engineer to carry out that implementation. Options available include:

• Software Upgrade: Postal Service

• Software Upgrade: On-site Installation Service

• Software Archive Management

Hardware Maintenance

Gemba can provide a fixed price or pay-as-you-go component system repairs/replacement option. The fixed price option offers many companies a piece of mind knowing they have all their hardware  placement costs covered for a year an not left raiding budgets to get the plant going.